November 1, 2007
At Dogtravel Company we recognize that privacy is important. This policy applies to all of the products, services, and websites offered by Dogtravel Company, LLC. In addition, where more detailed information is needed to explain our privacy practices, we post separate privacy notices to describe how particular services process personal information.
If you have any questions about this Policy, please feel free to contact us through our website or write to us at Privacy Questions, c/o Dogtravel Company Inc., 8300 Greensboro Drive, Suite 800-73, McLean, VA 22102.
What personal information does Dogtravel Company gather from me and how is this information used?
When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase, become a member, purchase a product, or sign up for one of our e-mail newsletters or other services. We do not knowingly permit the site to be used by any person under the age of eighteen and we do not knowingly collect any personal information from children (meaning those younger than 13 years of age). A valid credit card is required to make a purchase on our site.
Making a Purchase
In order to purchase travel and related services through our site, you must provide us with certain personal information such as your name, your credit card number, 3 or 4 digit card validation number, and expiration date, your credit card billing address, your telephone number, your e-mail address and the name or names of the dog(s) and person(s) traveling (if not you). We may also ask you for other personal information, including your dog’s vaccination and health records, and in some cases health certificates. We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction's status. If you are making a reservation for one or more travelers other than yourself, you will need to make sure that each of these other travelers agrees, in advance, that you may disclose their personal information to us. For your convenience, we make certain information about your reservation available to you or other persons authorized by you to receive such information. For example, if you forgot your flight number, you or another person authorized by you may retrieve that information from us after providing information sufficient in our eyes to confirm your identity or that such other person is authorized by you to receive that information.
If you choose to become a registered member of Dogtravel Company, you must provide your name, address, telephone number, e-mail address, dog’s name, a unique login name, password, and password validation, and credit card number, verification number, and expiration date. For registration in the PetPromise program we will also ask for the names and phone numbers of the two people that you have appointed guardians to your pet(s), as well as the name and phone number to your dog’s veterinarian. It is your responsibility to notify the guardians and the veterinarian that you have provided their names and phone numbers to Dogtravel Company’s Pet Promise Program. It is also up to you to notify them of their responsibilities as your pet(s)’s guardian. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete air, hotel, car, and other reservations; (iii) to allow us to contact you for customer service purposes, if necessary; (iv) to make product improvements to our site. In addition, we need your e-mail address to confirm your new member registration and each reservation & purchase you transact on our site. As a Dogtravel Company member you will also occasionally receive updates from us about fare sales in your area, special offers, new Dogtravel Company services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail messages. Please see our Opt Out policy described below for details.
As a Dogtravel Company member, you can choose to complete your online profile by providing us with travel preferences, additional information about your dog(s) or dependent(s), frequent-traveler or affinity numbers, credit-card billing information, paper ticket delivery address, appointed pet guardians’ names and phone numbers, your dog(s)’s veterinarian’s name and phone number, and other personal information. This information is primarily used to assist you in making reservations, making purchases, or responding to any PetPromise Program emergency calls.
Dogtravel Company's newsletter is an optional member benefit that you may choose to subscribe to, in order to keep up with the latest Dogtravel Company news, routes, fares, products, and tips to keep your pets happy and health.
Dogtravel Company values opinions and comments from members, so we frequently conduct online surveys. Participation in these surveys is entirely optional. Typically, the information is reviewed and used to make improvements to Dogtravel Company and our website, and to develop appealing content, features and promotions for members. Survey participants are anonymous unless otherwise stated in the survey.
Dogtravel Company frequently sponsors promotions to give members the opportunity to win great travel and travel-related prizes. Information collected by us during these promotions may include contact information and survey questions and answers. We use contact information to notify contest winners and survey information to develop promotions and product improvements to the www.dogtravelcompany.net and www.dogtravelcompanystore.com websites.
Third Parties Offering Promotions, Products, or Services
Automatic Logging of Session Data
We automatically log generic information about your computer's connection to the Internet, which we call "session data".. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our site. An IP address is a number that lets computers attached to the Internet, such as our web servers, know where to send data back to the user, such as the pages of the site the user wishes to view. We collect session data because it helps us analyze such things as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, how long visitors to the site are staying and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems. It is possible to determine from an IP address a visitor's Internet Service Provider (ISP) and the approximate geographic location of his or her point of connectivity. We may also use some session data, such as the pages you visited on our site, to send you e-mail messages (such as discounted travel opportunities, or product promotions) focused on destinations that you may be interested in, unless you had previously opted out of receiving such messages.
A "cookie" is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
First and foremost, you can rest assured that no personal information about you is gathered or stored in the cookies placed by the Dogtravel Company.com web site and, as a result, none can be passed on to any third parties.
Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. These types of cookies allow you to log in without having to type your log-in name each time (only your password is needed). Dogtravel Company supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking Dogtravel Company cookies may disable certain features on our site and may make it impossible to purchase or use certain services available on the site. None of this information is passed to any third party and is used solely by Dogtravel Company to provide you with a better user experience on our web site. No personal information about you is gathered through the use of these types of cookies.
From time to time we may add or enhance services available on the site. To the extent these services are provided and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.
At any time, you can unsubscribe from our newsletter by reviewing the options listed under the "My Account" tab, and by editing your preferences As a member or promotion entrant, you will occasionally receive e-mail updates from us about fare sales in your area, special offers, new Dogtravel Company services, and other noteworthy items. If you would rather not receive them, please click on the "unsubscribe" link in our e-mail, or follow the instructions in each e-mail message or send us an email by visiting our contact us page. Dogtravel Company reserves the right to limit membership to those who will accept e-mails. Members will be notified via e-mail prior to any actions taken. Even if a member decides to opt-out, you will continue to receive confirmations to travel booked through Dogtravel Company.
How can I update or correct my personal information?
At any time, you can view and/or update your personal information, member profile, and/or profile preferences. Once you logon to the www.dogtravelcompany.net website, go to my account and you can edit your profile. , which includes member registration and travel preferences information, through the "My Account" tab, accessible through the "My Stuff" link on the Dogtravel Company home page.
What safeguards are in place to protect the loss, misuse or alteration of your information?
All personal information you provide to Dogtravel Company is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
What other information should I know about my privacy?
In addition to the circumstances described above, Dogtravel Company may disclose member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Dogtravel Company or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. In addition, if Dogtravel Company or substantially all of its assets are acquired, our customer information will most likely also be transferred in connection with such acquisition.
What we do NOT do: a warning about "phishing"
We do not and will not, at any time, request your credit card information, login name, or password, in an unsecure or unsolicited e-mail or telephone communication.
Identity theft and the practice currently known as "phishing" are of great concern to us. Safeguarding information to help protect you from identity theft is our priority. For more information about phishing, you may want to visit the Federal Trade Commission at http://www.ftc.gov/bcp/conline/pubs/alerts/phishingalrt.htm.